Terms of Service

Last Revised: 2026-11-05 (Draft requiring corporate legal review)

1. Service Description

Noviq Voice AI provides self-service autonomous telephone calling software, AI agent orchestration, speech synthesis, and telephony integration. Customers access the platform via subscription tiers granting specific concurrency, minute allotments, and features.

2. Permitted Use & Telephony Compliance

Customers are strictly required to abide by all applicable local and international telecommunications laws, including the Telecom Commercial Communications Customer Preference Regulations (TCCCPR / TRAI regulations in India) and FCC/TCPA rules in the United States. Unlawful robocalling, harassment, unconsented telemarketing, or spoofing unverified Caller IDs is strictly prohibited and subject to immediate account termination without refund.

3. Subscriptions, Invoicing & Cancellations

Subscriptions are billed on a recurring monthly or annual basis. Included minutes are provisioned at the start of each billing period. Unused minutes expire at period end unless explicitly stated otherwise in the active package terms. Cancellations take effect at the conclusion of the active billing cycle.